1.1. The website available at hautrestaurant.be (hereinafter: the “Website”) is operated by and owned by Flow Hospitality Group, with company number BE0641.997.666 and registered office at Van Iseghemlaan 105, 8400 Oostende (hereinafter also: “Data Controller”, “we” or “us”).
1.2. This privacy policy aims to inform you about the processing of your personal data on or via the Website. This privacy policy aims to ensure proper and transparent processing of your personal data.
We strongly recommend that you read this privacy policy carefully.
1.3. This privacy policy applies only to the processing of your personal data on or via the Website by the Data Controller and/or by processors (e.g., external service providers or subcontractors) who process your personal data on our behalf and have entered into a processor agreement with us for this purpose.
This privacy policy does not cover in any way the privacy policy of other websites or applications referenced via (even permitted) hyperlinks on the Website or of companies or entities that advertise in our services.
1.4. We are responsible for the processing of your personal data. As data controller, we take all appropriate technical and organizational measures to ensure that the processing complies with Regulation (EU) 2016/679 of 27 April 2016 (hereinafter: “GDPR”). Our employees or staff who have access to your personal data are equally obliged to comply with the GDPR.
1.5. This privacy policy is made available to you electronically and can be consulted at any time under the ‘Privacy Policy’ section on the Website. In case of requests or additional questions, you can always send an email to: privacy@flowhg.com. We will inform you about the follow-up given to your request or question at the latest within one month after receipt.
1.6. The Data Controller reserves the right to modify this privacy policy at any time. This privacy policy was last modified on 1/6/2023.
1.7. We must point out that for uploading or posting information relating to other persons on the Website, you must always have the express consent of the person(s) concerned.
Legal form: NV
Company name: Flow Hospitality Group
Registered office: Van Iseghemlaan 105, 8400 Ostend
VAT number: BE 0641997666
Email: privacy@flowhg.com
Website hyperlink(s): hautrestaurant.be
Tomas S. – privacy@flowhg.com
We process your personal data that you provide on or via the Website only to:
Direct marketing.
Statistical purposes.
5.1. We process your personal data if: the data subject has given consent for the processing of their personal data for one or more specific purposes.
5.2. In any case, from the moment you have agreed to our privacy policy – by clicking the OK button prior to using the Website and/or processing personal data on or via the Website – you give us free, specific, informed and unambiguous consent to process your personal data and you expressly agree to the manner in which they are processed as determined in this privacy policy.
6.1. On or via the Website, we process only, and insofar as you provide them, the following personal data: Identification data.
6.2. We also process the following data: device data, log file data such as IP address, browser and operating system, the external website that referred you and the pages you visited on the Website (and the date and time of the pages you visited). This data is processed automatically (even without any registration), solely for statistical purposes and with a view to further improvement of the Website.
Your personal data is also processed on our behalf by our IT supplier Weblounge. This processing is regulated in a processor agreement that we have concluded with them.
The mailing system Mailcoach also uses your email address to send mailings.
No
9.1. Your personal data is stored on a secure server of Combell and Mailcoach
9.2. We will not retain your personal data longer than necessary to achieve the purposes set out in Article 4. In this respect, we may therefore retain your personal data for some time. We will in any case not retain your personal data longer than the retention period.
10.1. You have the right to request us to:
– access your personal data;
– correct (rectify) or delete (erase) your personal data;
– restrict the processing concerning you.
10.2. You have the right to object to the processing of your personal data. You can object to the processing of your personal data for direct marketing at any time and free of charge.
10.3. You have the right to transfer your personal data to another data controller.
10.4. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. However, withdrawing your consent does not work retroactively and does not affect the lawfulness of processing based on your consent before its withdrawal.
10.5. You have the right to file a complaint with the Privacy Commission / Data Protection Authority.
10.6. The exercise of the above rights is subject to the requirements and conditions as set out in the GDPR.
10.7. To exercise the above rights, you can simply send us a request to
privacy@flowhg.com whereby you must adequately identify yourself.
11.1. We take all appropriate measures to ensure a level of security that is appropriate to the risks for and in the protection of your personal data.
11.2. We maintain a processing register that also describes the (category of) processing of your personal data.
11.3. [If applicable – We have appointed a Data Protection Officer who informs and advises us about our obligations under the GDPR, who monitors compliance with the GDPR and is the contact point with the competent privacy authorities.]
11.4. We cooperate with the competent privacy authorities (at their request).
11.5. We will, where necessary and/or required, immediately report security incidents or data breaches (including unlawful processing, loss, unavailability, destruction, damage or unauthorized disclosure of your personal data) to the Privacy Commission / Data Protection Authority, and this at the latest 72 hours after becoming aware thereof.
In case such breach is likely to result in a high risk to your rights, and under the conditions as set out in the GDPR, we will also report this to you.
In case you would become aware in any way of such breach in connection with your personal data or that of others, you can contact us at the email address privacy@flowhg.com.
11.6. If we were to use certain new technologies or applications for the processing of your personal data, which would likely entail high risks regarding data protection for you, we will, under the conditions set out in the GDPR, carry out a so-called “Data Protection Impact Assessment” (DPIA) and, if required, consult the Privacy Commission / Data Protection Authority in advance.
12.1. The Website uses ‘cookies’ with a view to improving the user experience and for collecting statistics among visitors to the Website. Cookies are small data files that are stored by the browser on your computer when you visit a website and facilitate the interaction between the visitor and the Website. Cookies do not contain personal data.
12.2. From the moment you have agreed to our privacy policy, including cookie policy, by checking the description box prior to using the Website, you give us free, specific, informed and unambiguous consent to use cookies on the Website.
The following types of cookies are used on the Website:
i. Temporary cookies: these cookies are deleted as soon as you close your browser and are essential to allow you to navigate the Website.
ii. Permanent cookies: these cookies are used to pass information to the Combell web server each time someone visits the Website and remain stored on your computer for longer. These cookies are activated each time you visit the Website.
iii. Functional cookies: these cookies are used to make the Website function properly.
iv. Non-functional cookies: these cookies may be used for statistical purposes, among others.
12.3. You have the right to object upon request and free of charge to the previously permitted use of the aforementioned cookies. You can make this request at any time to privacy@flowhg.com.
12.4. The Website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the Website, to compile reports on website activity for website operators and to provide other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so or insofar as these third parties process the information on behalf of Google. Google will not combine your IP address with other data that Google has.
12.5. The use of cookies can be disabled via your computer or other device (settings of your web browser). However, it is possible that the Website may no longer function correctly as a result.
Questions? Feel free to contact us: privacy@flowhg.com
